Live Chat Software
Live Chat Software is best solution to establish communication between your support executive and website visitors in real time. Advanced online chat solution gives you chance to provide (24*7) live assistance to your potential customers in few mouse clicks. Software allows website support agents to interact with your visitors that help to build strong customer relationship and increase online product sales.
Online Live Web Chat Tool is most efficient operator to customer communication tool that enables your sales and support operators to provide immediate assistance that helps in making regular customers. Software is useful in various online businesses such as Website designing, Travel, Insurance, Auto sales, Stock market and other similar organizations to provide technical support, respond sales questions etc in easiest way.
Real Time Online Chat – Provides hand-on assistance from online support executive to resolve customer queries in real time.
Operator-Operator Chat – Website operators can communicate with each other during ongoing chat session to provide quick response of any complex customer query.
Multiple Chat Capability – Make it possible to chat with multiple website visitors at the same time.
Transfer Chats – Transfer chat from one agent to another if visitor needs information from other departments.
Sound and Visual Alerts – Software notify operators when visitor request for chat to provide assistance with minimum delay.
E-Mail Chat Transcripts – Option to mail Chat transcripts at specified e-mail address for customer future assistance.
Leave Offline Messages – Customers can send offline messages to operators in case requested operator shows offline status.
Preview Visitors Text – Facilitates support agents to see visitors typing text before they send it.
Canned Messages – Canned or saved messages helps support agents to provide quick response of standard or routine messages.
Push URL’s – Facilitates operators to push web pages to provide relevant product information and answer queries immediately.
Block IP - Prevent mischievous visitors from entering into chat conversations by blocking their IP address.
View Visitors Details – Provides visitors information including customer name, Company name and other similar details.
Backup and Restore Chat Details – Keep backup of complete chat history details for later analysis.
Download 30 day’s free trial demo of Live Chat Software to test and analyze software working by creating two operators. Upon satisfying you can buy full version of the software from the following purchase options given below.
Minimum System Requirements:
Your web hosting should support .NET 2.0 or higher and MS SQL Database.
- Processor - Pentium class or equivalent processor
- Memory - 512MB RAM
- Free Disk Space - 15MB
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